Privacy Policy for Raaghah Country Villa
At Raaghah Country Villa, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a booking, or interact with our services. We are committed to ensuring that your privacy is protected and that your personal data is handled in a responsible and secure manner.
By using our website or booking a stay at Raaghah Country Villa, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect different types of personal information from our guests to ensure smooth bookings, improve customer experience, and enhance the services we offer. The types of information we may collect include:
1.1 Personal Information:
- Full Name: To identify you during bookings and correspondence.
- Contact Information: This includes your email address, phone number (WhatsApp included), and mailing address. We use this to communicate with you regarding your booking, promotions, and general inquiries.
- Booking Details: This includes information about the services or packages you’ve booked, payment details, and special requests.
1.2 Payment Information:
- Payment Details: If you make a payment for bookings, we collect payment-related information (e.g., bank account details or credit card information) which is processed securely through our payment providers.
- Billing Address: Used for payment processing and verification.
1.3 Usage Data:
- Cookies and Tracking Technologies: When you visit our website, we may use cookies and similar technologies to enhance your experience, track website usage, and gather analytics data. These technologies help us understand how visitors interact with our website.
2. How We Use Your Information
Your personal information is used for various purposes, including but not limited to the following:
2.1 To Process Bookings:
- We use the personal information you provide (e.g., name, contact info, and payment details) to complete your booking, confirm reservation details, and communicate any changes or updates related to your stay.
2.2 To Communicate With You:
- We may use your contact details to provide booking confirmations, send reminders, respond to your inquiries, and notify you about promotions or events that may interest you.
2.3 To Improve Our Services:
- We use the information we collect, including usage data and feedback, to improve our services and the overall customer experience, ensuring that we meet your needs and preferences during your stay.
2.4 Marketing and Promotional Communications:
- With your consent, we may send you promotional offers, updates about Raaghah Country Villa, or other communications related to special events, packages, and new services.
- You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in our emails.
3. How We Protect Your Information
We are committed to ensuring that your personal information is secure. We have implemented appropriate technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or disclosure.
3.1 Security Measures:
- We use industry-standard encryption protocols for processing your payments and for protecting sensitive personal information.
- Access to your personal data is restricted to authorized personnel only, who are required to keep your information confidential.
3.2 Payment Processing:
- Payment information provided by you is processed securely by third-party payment gateways, and Raaghah Country Villa does not store your full credit card details. All payments are made through trusted, secure channels.
4. Sharing Your Information
Raaghah Country Villa does not sell, trade, or rent your personal information to third parties. However, we may share your personal information in the following limited circumstances:
4.1 Service Providers:
- We may share your personal information with trusted service providers who assist in the operation of our business, such as payment processors, booking platforms, and email communication tools. These service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific tasks they perform on our behalf.
4.2 Legal Requirements:
- We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
4.3 Business Transfers:
- In the event of a merger, acquisition, or sale of Raaghah Country Villa or its assets, your personal information may be transferred as part of the transaction. You will be notified of any change in ownership or use of your personal information through an updated privacy policy.
5. Your Rights Regarding Your Personal Information
You have certain rights concerning your personal information under applicable data protection laws. These rights may include:
5.1 Right to Access:
- You have the right to request a copy of the personal information we hold about you. If you wish to access or obtain a copy of your data, please contact us at the details below.
5.2 Right to Correct:
- If your personal information is incorrect or incomplete, you have the right to request that we update or correct it.
5.3 Right to Delete:
- You may request that we delete your personal information, subject to certain legal limitations (such as data retention obligations or ongoing bookings). Please contact us if you wish to exercise this right.
5.4 Right to Object:
- You have the right to object to certain uses of your personal information, including direct marketing or processing based on legitimate interests. If you object to any use of your information, please let us know, and we will honor your request.
5.5 Right to Withdraw Consent:
- If we are processing your data based on your consent (such as for marketing purposes), you can withdraw your consent at any time by contacting us.
To exercise any of the above rights or for more information, please contact us using the details provided below.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
- Cookies are small files stored on your device when you visit our website. They help us improve the user experience, provide personalized content, and analyze how visitors interact with our site.
6.2 How We Use Cookies:
- We use cookies for various purposes, such as remembering your preferences, tracking website traffic, and analyzing user behavior to improve our services.
6.3 Managing Cookies:
- You can control and manage cookie settings in your browser preferences. You may choose to block cookies or receive notifications when a cookie is being sent. However, please note that some features of our website may not function properly if cookies are disabled.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Links
Our website may contain links to third-party websites, services, or content that are not operated or controlled by Raaghah Country Villa. This Privacy Policy does not apply to these third-party websites. We recommend that you review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, or if you would like to exercise your data protection rights, please contact us:
- Phone/WhatsApp: 0792594460
- Email: info@raaghahvilla.com
- Address: Sheikh Yusuf Kramat, Macassar, Cape Town, South Africa
By using our services, booking a stay, or interacting with our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring that your experience at Raaghah Country Villa is safe and enjoyable.